A Light Touch
People habitually use more interpersonal force than is necessary to accomplish their communication objectives. Symptoms of this common error include yelling when a measured response would work, sending...
View ArticleWalking the Line Between Feedback and Criticism
Negative feedback can be a powerful learning tool at work, helping people understand the reasons for sub-par performance and pointing the way toward future improvements. But negative feedback is tricky...
View ArticleTime to Talk
Bad news is no fun to deliver. As a result, we usually procrastinate, sometimes indefinitely. We might tolerate a longstanding, but mediocre, vendor instead of giving the contract to another company,...
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